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How do I disconnect from QuickBooks?

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Connecting Contractor Foreman with QuickBooks Online (or Desktop) is a great addition to an already great tool.  But there may be times when it is necessary to get assistance disconnecting the two systems.

 

QuickBooks Online

To disconnect from QuickBooks Online, your account administrator should go to Settings > Integration > QuickBooks Online > Unlink.  From there you will see an option to Keep Links or Delete Links.  If you plan to reconnect, Keeping the links allows the existing transactions to remain connected.  If you are disconnecting due to a company change or other significant changes, Deleting the links may be a better option.

 

QuickBooks Desktop

If you have already installed the connector, open it and click on Settings > Disconnect > Disconnect.  (If you have not installed it (or if it was on an old machine), continue to the next step).  Once you Disconnect, you should now have the option to connect to QB Online by going to Settings > Integration > QuickBooks Online.  If you are unable to select the option, continue to step 2.

 

Contacting Support

If help is needed disconnecting from QuickBooks Online or QuickBooks Desktop, have the account administrator (the person who signed up for the account) follow these steps

  1. Email support@contractorforeman.com using the subject “Disconnect from QuickBooks”.
  2. In the content of the message, mention, “I have read the KB listed here and need to have my Contractor Foreman account disconnected immediately from QuickBooks.  I realize this process cannot be reversed and that I should only do so if I am certain that this is the necessary change that is needed. https://kb.contractorforeman.com/knowledge-base/how-do-i-disconnect-from-quickbooks“.
  3. When the request is received, we will review it and send a confirmation email to verify ownership of the account.
  4. If this needs to be expedited, start a Live Chat with our support team and refer to the ticket # that you received  (after emailing support) and ask for it to be expedited.
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