ACH payments submitted through WePay are not processing

There may be instances where your customer tries to pay an invoice but the process is getting hung-up when authenticating with the clients bank.  Instances like this are rare and are mostly limited to ACH payment attempts.

During the process of paying an invoice with ACH, your clients bank will require additional on-screen authentication.  Depending on the banks security system, the process may not fully complete if your client is using a phone.  Instead, ask them to use a computer to complete the process.  Contractor Foreman is not involved in this part of the process as the popups being served are provided by the clients bank and the ACH payment processor.

If the suggestion above does not help, get as many details as possible (including screenshots of errors) and send those to us so that we can help determine what is happening.